Terms and Conditions

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Terms and Conditions Apply

  ROBYN'S ROOM ABN: 60598967544


  • Children’s Art ‘n’ Craft After School, School Holiday programs and parties as advertised are designed for children 5yrs +
  • Parent/ Child sessions as advertised are for  one adult to one child ( min 4yrs +) . 
  • Adult sessions as advertised are for adults 18 yrs +


  • ROBYN'S ROOM has the right to reschedule/alter programs, their content and any associated costs at their discretion without notification. However, every attempt will be made to notify of any emergent timetabling modifications. 


  •  PAYMENT OF  PROGRAMS            When purchasing from ROBYN'S ROOM, card details are transmitted through a secure server using PAYPAL. Card data is not hosted by ROBYN'S ROOM after processing.
  • All program fees are required to be paid prior to commencement of each session and in accordance with the conditions of programs as listed.


  •  Please check your booking details carefully and contact ROBYN'S ROOM immediately to rectify a booking error or discrepancy.


  • NO REFUNDS for any session/ or  program will be granted.


  • DISCOUNTS/VOUCHERS/PROMOTIONS Only one discount/voucher per child /per family, unless otherwise approved by RR. 


  • 'TRY' SESSIONS -  A 'try' session provides clients an opportunity to experience RR prior to further booking a program. It is for new clients only and not for existing clients at program renewal.


  • 4 PACK PROGRAM 
  • Full payment must be received prior to attendance.
  • Pack must be used within 8 weeks of purchase. 
  • Cancellations must be notified in writing to RR management within 24 hours prior to commencement of session. 
  • No makeups available in 4 Pack Program. 
  • No refunds. 
  • In the event of a session being booked and session is not attended, it will be recorded as session regardless. Absence due to alternative commitments will not be granted makeup sessions.  Notification of non - attendance , is still apppreciated.
  • Four Pack Sessions are not redeemable during School Holiday Periods.


  • 12 PACK PROGRAM
  • Full payment must be received prior to attendance.
  • Pack must be used within 15 weeks of commencement.
  • 24 hrs notice of cancellation must be received prior to commencement of session. 
  • 12 Pack includes 2 makeups (In line with standard booking procedures).
  • Makeup sessions are applied only in the event of illness. In the event of a session being booked and session is not attended, it will be recorded as session regardless. 
  • Absence due to alternative commitments will not be granted makeup sessions.  
  • Notification of non - attendance , is still apppreciated.
  • No makeups with no shows.
  • No refunds.
  • Pack entitlements are voided in the event, pack conditions are not fullfilled in entirety.
  • 12 Sessions are not redeemable during School Holiday Periods.
  • Full terms and conditions upon registration.


  • MAKE-UP SESSIONS APPLY TO 12 PACK PROGRAM ONLY


  •  PARENT/CHILD SESSIONS
  • Children in attendance must be min 4 yrs old.
  • In the event of more than 1 child attending, an additional per child cost will be incurred as determined by RR.
  • Full payment must be received prior to attendance.
  • 24 Hrs notice of cancellation is required.
  • No refunds.
  • No make ups with no shows.
  • In the event of a session being booked and session is not attended, it will be recorded as session regardless. Absence due to alternative commitments will not be granted makeup sessions. Notification of non - attendance , is still apppreciated.
  • Parent /Child Sessions are only redeemable during specified Parent/Child hours. 


  •  2 HR HOLIDAY PROGRAMS
  • Full payment must be received prior to attendance.
  • 24 Hrs notice of cancellation is required.
  • No refunds.
  • No make ups with no shows.
  • School Holiday Sessions are only redeemable during specified holiday hours.


  • ADULT CREATIVE WORKSHOPS
  • Full payment must be received prior to attendance.
  • 24 Hrs notice of cancellation is required.
  • No refunds.
  • In the event of a session being booked and session is not attended, it will be recorded as session regardless. Absence due to alternative commitments will not be granted makeup sessions. Notification of non - attendance , is still apppreciated.  


  • PARTY PACKAGES 
  •  To secure the party date and timeslot a 30% deposit of package price is required.
  • A date cannot be held without payment of deposit.
  • Parties are priced according to packages. Attendance above package cap will incur per individual fees.
  • No refunds for non attendance on day.
  • Full balance is due prior to or day of party. 
  • In the advent of cancellation the deposit is non - refundable.  If the party is rebooked for another available date within a 2 week period, the deposit may be transferred.


  • MISSED SESSIONS - NO SHOWS - NO SHOWS as a result of alternative commitments will NOT be entitled to a make - up session. 
  • ROBYN'S ROOM will not deduct any missed sessions. 


  • MISSED SESSIONS - DUE TO INJURY /ILLNESS ( Applicable to Children's programs ) In most cases, 24 hour notice must be given to ROBYN'S ROOM management. 
  • Make-up sessions (over and above included make-up sessions) may be further provided during program period and must be approved by ROBYN’S ROOM management.
  • In the advent of injury or illness on same day of session, please notify ROBYN’S ROOM Management.
  • ROBYN’S ROOM track attendances of all sessions throughout the periods.


  • CASUAL AND PROGRAM SESSIONS Casual and program sessions can only be redeemed during Mon - Sat time slots and are not transferrable to School Holiday Workshop periods.


  • PROTECTION OF CLOTHING                   As the sessions are designed to allow every opportunity where practicable, to freely explore an activity or experience every attempt will be made to protect clothing. However, this can not always be guaranteed. ROBYN’S ROOM will not be held responsible for any loss or damage incurred to clothing or otherwise, as a result of materials or mediums used in that session. Smocks/Aprons and shoe covers are provided.


  • PHOTOS AND MEDIA             
  • Photos and videos taken of patrons during a program session are done so with full permission by /and/or guardian / parent, as authorised at booking checkout . 
  • All images are solely used for the purposes of marketing, advertising and promotion of ROBYN'S ROOM, both printed and online, and remain the property of ROBYN'S ROOM only.